now gives you 30 days to decide! We allow all merchandise in new condition, with original packaging and original receipt, to be returned for a full refund or exchange within 30 days of purchase. Shipping charges are free.

For orders placed at, we've streamlined your return process. Check out the options below and choose the best one for you!

Return to Store: For quick and easy returns or exchanges, take your item(s), with original packaging and receipt, to any store. Use the Store Locator to find a store near you!

Refund by Mail: To begin your return and create a prepaid FedEx label, use our interactive returns process.

How do I exchange a product? does not offer exchanges online. You must contact customer service to issue a return authorization and place a new order for the correct item. You can exchange an item in any of our stores if we have the product in stock.

I returned an incorrect or personal item in error. What do I do next?
We will do our best to locate this item, but is not liable for any item(s) that are returned to us in error, and we cannot guarantee that we will be able to locate the item. We suggest the following: Contact the return carrier and attempt to request a return to sender for the package/item, if at all possible. Also, contact our customer service team so we can put an alert on your account.

What if I received a damaged, defective or wrong item?
Should you receive damaged, defective, or the wrong item(s), please call us at (503) 5532-5519 or email us at before you start the return process so we can help you.

Still have questions? (503) 5532-5519 or Email us